BMW Welt (world)

This place is part showroom for BMW, part pick-up location for people doing European Delivery of their cars. The main floor has a variety of old and new cars and motorcycles on display, along with some exhibits and demos about aspects of the cars. The children’s interactive exhibit looked like fun, but was aimed at the school-aged set. Younger children will find blocks and a couple of rocking-horse-type animals in the sitting area.

We arrived at the Welt Tuesday morning to pick up our car. Families doing European Delivery have a lounge available to them on the third floor of the Welt. One of my fellow Travellerspoint bloggers wrote that she wanted to move in to this lounge. I want them to make room for me, too! This place is awesome. They have an office area, a comfy seating area, and a kid’s area. There is free wifi and free food and drinks.

Seating area

Kids' area

The spread ranged from pastries to roast pork and sausages.

There was water, juice, pop, coffees, and beer.

The staff at the Welt showed tremendous hospitality to every member of my family, especially to my daughter, who exhibited some less-than-stellar behavior while we were there. All of the employees were great, but special mention goes out to Hichem, who works in the lounge. He went above and beyond to keep my daughter entertained. He brought her a flag and desserts that weren't out on the buffet yet. He also folded her a paper beak. When he asked me if she liked apples and I said yes, he came back with an apple and toothpicks and carved a swan for her.

My daughter's Welt loot: the bear, the flag, and Hichem's paper beak

The apple swan from Hichem

In all, the customer service at the Welt was amazing. I've never been a big BMW fan (I'm not much of a car person in general—that's my husband's thing), but they went pretty far in winning some loyalty from me on Tuesday.